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Return Policies

  • The following reasons are not acceptable reasons for exchange, refund, or replacement of your item(s): you have changed your mind; you made the wrong choice; or you are simply unhappy with your purchase despite the item having no defects in quality or workmanship.
  • Additionally, ADORA Curtains cannot accept products for return based upon incompatibility issues (especially as they relate to computer and electronic technology). We make no compatibility guarantees, and we cannot advise customers on compatibility issues. You are advised to thoroughly research items before purchasing. We cannot entertain exceptions.
  • We reserve the right to refuse the return, exchange, or refund of any item.
  • Items are inspected before being dispatched, and are guaranteed to be free from defects in workmanship or quality. Any damaged item you receive must be considered ‘Damaged in Transit.’ Items with the ‘Damaged in Transit’ designation cannot be accepted for return, except in the case where postal insurance was purchased for the item or items.
  • Physical damage, attempted repair, product tampering, and intentional or unintentional misuse are events that may prevent a product from being accepted for refund, return, exchange, or replacement.
  • It is the customer's responsibility to return an item to ADORA Curtains, at customer cost, in the rare event of an incorrect parcel delivery.
  • Any returns must be associated with an RA, or Return Authorization, number. We cannot accept any items returned without an RA number. We must receive a return with RA number by or before fourteen (14) days from the issuance of the RA number. To obtain an RA number, you may email us to support@adoracurtains.com.au.
  • Postage for returned items with RA numbers must be paid at your own cost. Unfortunately we cannot entertain exceptions.
  • We do not accept Cash on Delivery (COD) returns under any circumstance.
  • Only items deemed to be ‘Dead on Arrival (or DOA)’ are eligible for return. ADORA Curtains reserves the right to repair, replace, or refund items at our discretion in the manner we see fit.
  • Return items with RA numbers are thoroughly tested to confirm ‘Dead on Arrival’ status or any other reason for return provided by you. Returned items that are confirmed in this manner will be repaired, replaced, or refunded at our discretion in the manner we see fit.
  • If a returned item is tested and revealed to be without fault and not ‘Dead on Arrival,’ ADORA Curtains must charge the buyer/returner a mandatory $25 administrative service fee. Buyer/returner is then responsible for all postage fees associated with the return of the item to them. We cannot entertain exceptions.
  • Items must be in original packaging, in ‘new’ condition and not used, with original accessories, and in a condition for resale to be accepted for return, refund, or exchange.
  • Any failure to obtain a proper Return Authorization (RA) number and/or failure to abide by all return sending instructions can result in our refusal to accept your return, and all return options being rendered void. In the case of a return deemed void, only a same item exchange, at customer expense, can be offered. Returns can also be made void for the following reasons: failure to return item in original packaging, damaged parts or packaging, failure to return item with original accessories (including packaging and user manuals/paperwork), and failure to provide sufficient protective packaging for transport, such that the item arrives to us in a damaged condition.
  • You should allow fifteen (15) business days for all RA item processing and testing, counted from the day we receive your return. ADORA Curtains will email you once this process is complete.
  • We cannot refund or reimburse you for any postage fees you incur with your return transaction. We cannot entertain exceptions.
  • In rare cases, incorrect delivery of items may occur. In this unlikely event, the customer will be required to return the incorrectly shipped item back to us, at customer cost. For questions regarding incorrect delivery, please email us to support@adoracurtains.com.au.
  • ADORA Curtainsuses business couriers. Under our agreement with these couriers, home pickups cannot be arranged.